Engineering and Mining Journal - Whether the market is copper, gold, nickel, iron ore, lead/zinc, PGM, diamonds or other commodities, E&MJ takes the lead in projecting trends, following development and reporting on the most efficient operating pr
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Prosci is not a change organization; it's a surveying organization, Wesner explained. The company surveyed 2,000 organiza- tions that successfully completed major management change initiatives. They used the data to create a methodology that looks at an organization through an ADKAR approach, one that creates Awareness and Desire, imparts Know- ledge, gives the Ability to succeed, and offers a means of Reinforcement, as far as measuring the success. The People Side of Change Once managers become familiar with the ADKAR theory, they can readily deter- mine points of resistance, Wesner explained. "Change starts with the indi- vidual and an important part of change is communication," Wesner said. "Pre- paring for change, managing change, and reinforcing change are how an organiza- tion succeeds. A communications plan is essential to create awareness and desire for the change." Citing a recent conversation with a plant manager, Wesner asked if they had a communications plan. The plant manager said: Yes, we do. We have our quarterly meeting and I tell them the plan. "That's communication, but not necessarily effec- tive communication," Wesner said. "A good communications plan relies on sev- eral approaches: town hall meetings, one- on-one conversations, toolbox talks, news- paper articles, email blasts, etc." Management also needs feedback. Leadership at the mine has to ask if the audience understood the message. Prosci's ADKAR program generates five outputs: a communications plan, a coaching plan, a training plan, sponsor roadmap, and a resistance management plan. "Many times a mining company will get ready to make a change," Wesner said. "They know where the problems lie, but they refuse to formally address that sponsor issue or that resistance point in the organization." A formal resistance road map illus- trates points of resistance. LCE paints people in the process as red, yellow and green. "Resistors are red; red doesn't mean they are bad, they are just resis- tors," Wesner said. "They have been doing it their way for a long time. They haven't seen what it could be. It doesn't mean they have to go away or be elimi- nated. They just need to be educated, trained or coached on the value to them." Wesner explained that every person needs to know what's in it for me (WIIFM). "We have to create that WIIFM for everyone in the organization to get them to adopt this change," Wesner said. "Once we have the road map with the reds, yellows, greens, we understand resistance points. Then we can design a resistance management plan." The LCE plan spends much more time on the people side of the equation than more tactical elements of the change. "If you invest 70% of the time on the people side, technical implementation will be adopted more quickly," Wesner said. "A coaching and training program addresses the reds and yellows. Sometimes the yel- lows can be more of an issue than the reds. They are sitting on the fence. They are not sure which way they want to go." Companies that implement a continu- ous improvement program can measure success by a return on investment (RoI). The RoI might be measured by profit, increased tonnage or improved safety sta- tistics. What affects the RoI is the speed of adoption, utilization and proficiency. 98 E&MJ; • JUNE 2014 www.e-mj.com PERFORMANCE OPITMIZATION COMPANY PROFILE-PAID ADVERTISEMENT ALLU Finland Ltd. sells the Screener Crushers worldwide under trade name ALLU. At this moment, ALLU Finland has sold the ALLU's to more than 60 countries and is the leading manufacturer of the Screener Crushers worldwide, covering more than 50% of the market. The company was founded already in 1980s. Over the years, the company has grown from a small engineering agency into strong and international enterprise. 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By attaching the Screener Crusher to your already existing base machine, you actually convert your loader into an effi- cient primary screening, crushing or mixing unit, which results in radically reduced investment costs for specialized machinery on the job sites. The Screener Crusher is also one of the most mobile machines that the market has to offer. The ALLU M Series attachment for mining sector is able to screen and crush material that is between 1–4 in Moh scale. The softest material being talc. Good examples are also: Oil Shale, Coal, Bauxite, Phosphate, Lime stone, Kaolin, Dolomite, Gypsum, Rock salt, etc. By applying the correct amount of crushing force, the attachment separates, while crushing the soft material, any hard unwanted materials in the rock mass. For further information: www.allu.net, Tel: +358 3 882 140, Fax: +358 3 882 1440, Email: info@allu.net. ALLU Finland Ltd. EMJ_pg92-101_EMJ_pg92-101 6/3/14 3:17 PM Page 98